Returns & Refunds
Made to Order
Every physical print and frame from AllStarDigitalCo is custom-made to order specifically for you. Because we do not hold standing inventory, we cannot accept returns or offer refunds for buyer's remorse, accidental orders, or incorrect size selections.
Please double-check your wall measurements and chosen dimensions before completing your purchase.
Damaged or Defective Items
We stand behind the museum-quality of our prints. If your order arrives damaged during transit, or if there is a manufacturing defect with the print or frame, we will happily provide a free replacement or a full refund.
How to request a replacement:
- Contact us within 7 days of the delivery date.
- Email support@allstardigitalco.com with your order number.
- Include clear photos showing the damage to the product and the condition of the packaging it arrived in.
Lost in Transit
If your package is marked as lost in transit by the shipping carrier, or has not moved in over 14 business days, please reach out to our support team and we will dispatch a replacement order to you at no additional cost.